Shipping policy

Shipping Policy

Last updated: 7/23/26

Thanks for shopping with GymSoap. Below is everything you need to know about how and when your order ships.

Order processing

Orders are processed Monday through Friday, excluding US public holidays.

Most orders are picked and packed within 1 business day of being placed. Orders placed after [CUTOFF TIME, e.g. 12:00 PM EST], on weekends, or on holidays begin processing the next business day.

During promotions, product launches, or peak periods, processing may take an extra day or two. If there's a significant delay with your order, we'll email you.

Shipping destinations

We currently ship to addresses within mainland United States

We do not currently ship internationally.

Shipping methods, rates, and delivery times

Method	Estimated delivery	Cost
Standard	[3–5] business days	$0

Delivery estimates are counted in business days from the date your order ships — not the date it's placed. They are estimates provided by the carrier, not guarantees.

Subscription and auto-delivery orders

If you're on a GymSoap auto-delivery plan:

Your first order ships as soon as it's processed, following the timelines above.
Recurring orders are billed and shipped on your selected schedule. We'll email you before each renewal.
You can change your delivery date, quantity, frequency, shipping address, or cancel at any time from your account — no fees. Changes must be made before your renewal is processed.
If a recurring payment fails, we'll retry and notify you. Your shipment will be delayed until payment succeeds.

Order tracking

Once your order ships, you'll receive a confirmation email with a tracking number. Tracking can take up to 24 hours to show activity after it's issued.

Note that tracking is updated by the carrier, and occasional gaps in scanning are normal. If tracking hasn't updated in more than [5] business days, contact us and we'll look into it.

A note on our packaging

Some GymSoap orders are fulfilled through our fulfillment partner's network and may arrive in a plain or partner-branded shipping box. The product inside is genuine GymSoap. [Adjust or remove if you move to blank-box or 3PL fulfillment.]

Shipping delays

We're not able to control delays caused by carriers, severe weather, natural disasters, or other events outside our control. If your order is affected, we'll do what we can to help — but we can't guarantee delivery dates in these situations.

Incorrect or incomplete addresses

Please double-check your shipping address at checkout. We're not responsible for orders shipped to an address entered incorrectly.

If you spot a mistake, email us immediately at [hello@gymsoap.shop] — if the order hasn't shipped yet, we'll do our best to correct it. Once an order is in transit, we can't reroute it.

Packages returned to us as undeliverable can be reshipped at your cost, or refunded less shipping.

Lost, stolen, or damaged packages

Marked delivered but missing: Check around your property and with neighbors or your front desk first — packages are sometimes scanned early or left in an unexpected spot. If it still hasn't appeared after 48 hours, contact us and we'll help you file a claim with the carrier.

Damaged in transit: Email us at [hello@gymsoap.shop] within [7] days of delivery with photos of the packaging and product, and we'll make it right.

Bulk and wholesale orders

Shipping for gym, studio, and bulk orders may be quoted separately depending on volume and destination. Get in touch at [hello@gymsoap.shop] for pricing.